Delivery

Shipping

Orders will be shipped via Austrian Postal Service.

Specialty shipments
In certain cases, it may be necessary to ship an order using a specialty carrier. Cost and delivery timeframe would be discussed with the customer in advance.

Delivery timeframe
Orders will be processed within 2 to 4 working days. Please allow for the following lead times from the date your shipment is postmarked:

Austria: up to 3 working days

Germany: up to 4 working days

Elsewhere in Europe: up to 14 working days

Worldwide: up to 21 working days

The exact delivery date for your order will be displayed in your shopping cart or, if you are ordering by phone, indicated by our staff personally. You will receive an e-mail with confirmation of your order.

Delays
If any articles are out of stock short-term or there is a delay in delivery, we will notify you by email.

Partial shipments
In cases of unacceptably long delays, we will automatically initiate a partial shipment, meaning that you will receive available articles by the promised delivery date, with the delayed articles following as a separate shipment. If we have your email address, we will send you a delivery confirmation notifying you about shipping your order in several packages.